All of our Wallet Phone Cases are custom- made- to- order and handcrafted to the highest quality standards.

• Add style and personality to your wardrobe with a custom printed wallet phone case!
• Each wallet phone case features a beautiful double- sided print on premium leather- like PU material that is soft yet durable.
• Constructed with an adjustable spring holder to fit your phone and abundant interior compartments to keep your items organized.
• Finished with a snap closure for easy access and a convenient wristlet strap.
• Choose your size in the drop down menu after checking which model best fits your phone on the size chart provided.
• Large size is compatible with phone size: length of 151mm to 165mm and width of 60mm to 80mm
• Small size is compatible with phone size: length of 110mm to 150mm and width of 60mm to 80mm

At Love New Zealand, we are committed to providing a transparent and reliable shipping experience. Please review the information below regarding our processing times, delivery estimates, and shipping policies.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

We may offer free shipping for selected regions or during specific campaigns.

Order Processing & Production

Processing Time

All orders are processed within 3–7 business days (Monday – Friday).

As our products are made-to-order, production begins only after your order has been successfully placed. This approach helps ensure product quality and minimize excess inventory.

Order Cut-Off Time

Orders placed after 12:00 AM (UTC -7) will be processed on the next business day.

Orders placed on weekends or public holidays will also be processed on the next business day.

Estimated Delivery Time

Shipping Time

After processing, delivery typically takes 7–18 business days, depending on your destination.

Total Estimated Delivery Time:

10–25 business days (processing + shipping)

Please note that these are estimated timeframes and may vary due to external factors beyond our control.

Shipping Destinations

We ship to customers worldwide. Delivery availability may vary depending on logistics conditions and destination regions.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can use this tracking number to monitor your shipment status via our tracking system.

Potential Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

• High order volumes during peak seasons
• Weather conditions
• Customs clearance procedures
• Carrier or logistics disruptions

If your order is significantly delayed, please contact us at support@lovenewzealand.co for assistance.

Important Information

Shipping Address

Please ensure your shipping address is accurate at checkout. We may not be able to modify the address once the order has been processed.

Customs, Duties & Taxes

For international orders, customs fees, import duties, or taxes may apply depending on your country. These charges are the responsibility of the customer.

Customer Support

If you have any questions, please contact us:

Love New Zealand

Email: support@lovenewzealand.co

US Office: 814 Mission Street, Suite 600, San Francisco, CA 94103, United States

Vietnam Office (Head Office, R&D & Warehouse): 136 Street Elevent, Phuoc Binh Ward, District 9, Ho Chi Minh City, Vietnam

Customer Service Hours: Monday – Friday, 09:00 AM – 05:00 PM (UTC -7)