At Love New Zealand, we are committed to providing a secure, transparent, and convenient payment experience for all customers.

Accepted Payment Methods

We accept the following payment methods for all online purchases:

• Credit/Debit Cards: Visa, MasterCard, American Express
• PayPal

All payments are processed through secure and trusted third-party payment providers. We do not store or have access to your full credit card details.

Order Processing & Billing

Payment Authorization

Orders are processed only after payment has been successfully authorized and verified.

Order Confirmation

After completing your payment, you will receive a confirmation email with your order details and receipt.

Billing Information

Please ensure your billing address matches the information associated with your payment method. Incorrect details may result in delays or unsuccessful transactions.

Currency

All prices on our website are listed in USD (United States Dollar).

If you are purchasing from outside the United States, your bank or payment provider may convert the amount into your local currency. Any exchange rates or international transaction fees are determined by your financial institution.

Secure Transactions

We take the security of your personal and financial information seriously.

Our website uses SSL (Secure Socket Layer) encryption and follows industry-standard security practices to protect your data during checkout.

Payment Issues

If you experience issues during checkout, please check:

• Your payment method is valid and active
• You have sufficient funds or available credit
• Your billing information is entered correctly
• Your bank or payment provider is not blocking the transaction

If the issue persists, please contact your bank or payment provider. You may also contact us at support@lovenewzealand.co for assistance.

Payment Disputes

If you believe there is an error related to your payment, please contact us as soon as possible. We will review the transaction and work to resolve the issue promptly.

Email: support@lovenewzealand.co

Fraud Prevention

To protect customers and prevent unauthorized transactions, Love New Zealand reserves the right to:

• Review or verify orders that appear suspicious
• Request additional information before processing payment
• Cancel orders suspected of fraud or unauthorized activity

Customer Support

If you have any questions, please contact us:

Love New Zealand

Email: support@lovenewzealand.co

US Office: 814 Mission Street, Suite 600, San Francisco, CA 94103, United States

Vietnam Office (Head Office, R&D & Warehouse): 136 Street Elevent, Phuoc Binh Ward, District 9, Ho Chi Minh City, Vietnam

Customer Service Hours: Monday – Friday, 09:00 AM – 05:00 PM (UTC -7)