PRODUCTS & QUALITY

Q: What products does Love New Zealand offer?
A: Love New Zealand provides a variety of print-on-demand products, including apparel (T-shirts, hoodies, dresses), accessories (caps, bags), and home décor items such as wall art and pillows. All products are designed to offer unique style, comfort, and personalization.

Q: How do you ensure product quality?
A: We work with trusted manufacturing partners and use carefully selected materials. Each item is made-to-order and inspected before shipping to ensure it meets our quality standards.

Q: How should I care for my products?
A: Please follow the care instructions provided on the product label. In general:

• Wash inside out in cold water
• Use a gentle cycle
• Avoid bleach
• Air dry or tumble dry on low heat

ORDERING & PAYMENTS

Q: What payment methods do you accept?
A: We accept secure and widely used payment methods, including:

• Visa
• MasterCard
• American Express
• Debit Cards
• PayPal

Q: Is my payment information secure?
A: Yes. All transactions are protected using SSL encryption and secure payment gateways. We do not store your payment details on our servers.

Q: In what currency are your prices listed?
A: All prices are listed in USD. If you are purchasing from outside the United States, your bank or payment provider may apply currency conversion rates or additional fees.

SHIPPING & DELIVERY

Q: Where do you ship to?
A: We offer international shipping to many countries. Shipping availability may vary depending on your location and logistics conditions.

Q: How much does shipping cost?
A: Shipping fees are calculated at checkout based on your destination and selected shipping method. Promotional free shipping may be available during certain campaigns.

Q: How long does delivery take?
A: Estimated delivery time is typically 10–25 business days, including:

• Processing time: 3–7 business days
• Shipping time: 7–18 business days

Delivery times may vary depending on your location and external factors such as customs or carrier delays.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier or on our tracking page.

RETURNS & REFUNDS

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, unwashed, and in original condition with tags and packaging.

Customized or made-to-order items are not eligible for return unless they are defective or incorrect.

Q: How do I request a return?
A: Please contact us at support@lovenewzealand.co with your order number and reason for return. Our support team will guide you through the process.

Q: Who is responsible for return shipping costs?
A:

• If the item is defective, damaged, or incorrect: we will cover the return shipping cost.
• For other reasons (e.g., wrong size, change of mind): customers are responsible for return shipping fees.

Q: When will I receive my refund?
A: Refunds are processed within 7–10 business days after the returned item is received and inspected. The refund will be issued to your original payment method.

Q: Can I exchange an item?
A: Exchanges are available depending on product availability. Please contact our support team for assistance.

CUSTOMER SUPPORT

If you have any questions, please contact us:

Love New Zealand

Email: support@lovenewzealand.co

US Office: 814 Mission Street, Suite 600, San Francisco, CA 94103, United States

Vietnam Office (Head Office, R&D & Warehouse): 136 Street Elevent, Phuoc Binh Ward, District 9, Ho Chi Minh City, Vietnam

Customer Service Hours: Monday – Friday, 09:00 AM – 05:00 PM (UTC -7)