• • High-Quality Material: Our tumblers are using SUS 304 body and a premium opaque material lid.
  • The double-wall insulated design, with a vacuum layer in between, keeps your drink at the desired temperature for 3 to 4 hours.
  • The durable color coating ensures it won’t fade, peel, or crack even with extended field use, and it provides an additional grip.
  • User-Friendly: We recommend hand washing for easy maintenance. The removable lid twists off effortlessly, allowing convenient filling and cleaning.
  • Gift from the Heart: This personalized tumbler makes a meaningful gift for friends, family, spouses, bridesmaids, groomsmen, and coworkers on occasions like birthdays, Mother’s Day, Father’s Day, weddings, anniversaries, Christmas, engagements, Thanksgiving, and Valentine’s Day.
  • Available in 14 trending colors options: Grass Green, Warm Gray, White, Black, Dusk Blue, Dusk Pink, Cool Gray, Light Purple, Red Rust, Rose Quartz, Light Green, Denim Blue, Hot Pink, White Red.
  • Usage and Care Instructions: Recommend hand washing for easy maintenance. Do not use abrasive cleaners or scrubbing tools. Do not use in microwave. The removable lid twists off effortlessly, allowing convenient filling and cleaning.

  Packaging: Tumbler x1pc + Hard Plastic Straw x1pc

At Love New Zealand, we are committed to providing a transparent and reliable shipping experience. Please review the information below regarding our processing times, delivery estimates, and shipping policies.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

We may offer free shipping for selected regions or during specific campaigns.

Order Processing & Production

Processing Time

All orders are processed within 3–7 business days (Monday – Friday).

As our products are made-to-order, production begins only after your order has been successfully placed. This approach helps ensure product quality and minimize excess inventory.

Order Cut-Off Time

Orders placed after 12:00 AM (UTC -7) will be processed on the next business day.

Orders placed on weekends or public holidays will also be processed on the next business day.

Estimated Delivery Time

Shipping Time

After processing, delivery typically takes 7–18 business days, depending on your destination.

Total Estimated Delivery Time:

10–25 business days (processing + shipping)

Please note that these are estimated timeframes and may vary due to external factors beyond our control.

Shipping Destinations

We ship to customers worldwide. Delivery availability may vary depending on logistics conditions and destination regions.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can use this tracking number to monitor your shipment status via our tracking system.

Potential Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

• High order volumes during peak seasons
• Weather conditions
• Customs clearance procedures
• Carrier or logistics disruptions

If your order is significantly delayed, please contact us at support@lovenewzealand.co for assistance.

Important Information

Shipping Address

Please ensure your shipping address is accurate at checkout. We may not be able to modify the address once the order has been processed.

Customs, Duties & Taxes

For international orders, customs fees, import duties, or taxes may apply depending on your country. These charges are the responsibility of the customer.

Customer Support

If you have any questions, please contact us:

Love New Zealand

Email: support@lovenewzealand.co

US Office: 814 Mission Street, Suite 600, San Francisco, CA 94103, United States

Vietnam Office (Head Office, R&D & Warehouse): 136 Street Elevent, Phuoc Binh Ward, District 9, Ho Chi Minh City, Vietnam

Customer Service Hours: Monday – Friday, 09:00 AM – 05:00 PM (UTC -7)