At Love New Zealand, we are committed to providing a transparent and reliable shipping experience. Please review the information below regarding our processing times, delivery estimates, and shipping policies.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
We may offer free shipping for selected regions or during specific campaigns.
Order Processing & Production
Processing Time
All orders are processed within 3–7 business days (Monday – Friday).
As our products are made-to-order, production begins only after your order has been successfully placed. This approach helps ensure product quality and minimize excess inventory.
Order Cut-Off Time
Orders placed after 12:00 AM (UTC -7) will be processed on the next business day.
Orders placed on weekends or public holidays will also be processed on the next business day.
Estimated Delivery Time
Shipping Time
After processing, delivery typically takes 7–18 business days, depending on your destination.
Total Estimated Delivery Time:
10–25 business days (processing + shipping)
Please note that these are estimated timeframes and may vary due to external factors beyond our control.
Shipping Destinations
We ship to customers worldwide. Delivery availability may vary depending on logistics conditions and destination regions.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use this tracking number to monitor your shipment status via our tracking system.
Potential Delays
While we aim to deliver orders within the estimated timeframe, delays may occur due to:
- High order volumes during peak seasons
- Weather conditions
- Customs clearance procedures
- Carrier or logistics disruptions
If your order is significantly delayed, please contact us at support@lovenewzealand.co for assistance.
Important Information
Shipping Address
Please ensure your shipping address is accurate at checkout. We may not be able to modify the address once the order has been processed.
Customs, Duties & Taxes
For international orders, customs fees, import duties, or taxes may apply depending on your country. These charges are the responsibility of the customer.
Customer Support
If you have any questions, please contact us:
Love New Zealand
Email: support@lovenewzealand.co
US Office: 814 Mission Street, Suite 600, San Francisco, CA 94103, United States
Vietnam Office (Head Office, R&D & Warehouse): 136 Street Elevent, Phuoc Binh Ward, District 9, Ho Chi Minh City, Vietnam
Customer Service Hours: Monday – Friday, 09:00 AM – 05:00 PM (UTC -7)
