• Our 2-Sided House Flag is custom-made with sublimation printing, resulting in vibrant colors that match your exact specifications on both sides of the flag
• Flag stands and poles are not included, giving you the flexibility to use it with your existing hardware or purchase new ones separately
• Made of high-quality polyester fabric, our house flag is UV, fade, and mildew resistant, ensuring that it will last for many seasons to come
• The double-sided printing creates a perfect look and our 3-layer construction ensures that each side is invisible from the other side (except for very bright sources)

At Love New Zealand, we are committed to providing a transparent and reliable shipping experience. Please review the information below regarding our processing times, delivery estimates, and shipping policies.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

We may offer free shipping for selected regions or during specific campaigns.

Order Processing & Production

Processing Time

All orders are processed within 3–7 business days (Monday – Friday).

As our products are made-to-order, production begins only after your order has been successfully placed. This approach helps ensure product quality and minimize excess inventory.

Order Cut-Off Time

Orders placed after 12:00 AM (UTC -7) will be processed on the next business day.

Orders placed on weekends or public holidays will also be processed on the next business day.

Estimated Delivery Time

Shipping Time

After processing, delivery typically takes 7–18 business days, depending on your destination.

Total Estimated Delivery Time:

10–25 business days (processing + shipping)

Please note that these are estimated timeframes and may vary due to external factors beyond our control.

Shipping Destinations

We ship to customers worldwide. Delivery availability may vary depending on logistics conditions and destination regions.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with a tracking number.

You can use this tracking number to monitor your shipment status via our tracking system.

Potential Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

• High order volumes during peak seasons
• Weather conditions
• Customs clearance procedures
• Carrier or logistics disruptions

If your order is significantly delayed, please contact us at support@lovenewzealand.co for assistance.

Important Information

Shipping Address

Please ensure your shipping address is accurate at checkout. We may not be able to modify the address once the order has been processed.

Customs, Duties & Taxes

For international orders, customs fees, import duties, or taxes may apply depending on your country. These charges are the responsibility of the customer.

Customer Support

If you have any questions, please contact us:

Love New Zealand

Email: support@lovenewzealand.co

US Office: 814 Mission Street, Suite 600, San Francisco, CA 94103, United States

Vietnam Office (Head Office, R&D & Warehouse): 136 Street Elevent, Phuoc Binh Ward, District 9, Ho Chi Minh City, Vietnam

Customer Service Hours: Monday – Friday, 09:00 AM – 05:00 PM (UTC -7)